Meet the Team: Dan, Technical Support

Buying an industrial CNC machine is an investment in your shop’s future, but your production only runs as smoothly as the technical support backing it up. In this Meet the Team spotlight, Technical Support Specialist Dan takes you inside our Lakeville, Minnesota facility to show how our direct in-house support team keeps customer spindles turning across North America.

When you run into cut quality issues or need help dialing in a new tooling process, you cannot afford to wait on an overseas call center reading from a troubleshooting binder. As Dan explains, “My job helps that customer get their machine up and running very quickly. It makes them feel like they’re actually talking to somebody, not just somebody off somewhere else that has no clue what they’re talking about and just reading from script.” From hosting monthly hands-on training classes at our headquarters to flying on-site for custom setups, Dan and our support crew provide real answers from real technicians who know every wire, motor, and drive assembly on your machine.

Every ShopSabre router, plasma table, and fiber laser comes with our commitment to stand behind your equipment for life. Whether you run a machine built this morning or a legacy table running strong after 20 years on your shop floor, our Lakeville team is right here in your corner.