Meet the Team: Nick, Customer Liaison

Investing in an industrial CNC router, plasma table, or fiber laser is a monumental step for your business. In this Meet the Team spotlight, Customer Liaison Nick takes you behind the scenes at our Lakeville, Minnesota headquarters to show how we keep you informed while your machine is on the assembly line.

Waiting for heavy machinery to arrive should never leave you guessing about production timelines or freight schedules. As Nick explains, “I provide our customers weekly updates, information on shipping, provide them their links to download their software for their machines, basically answer any phone calls or emails that they send to us with questions while the machine is being built.” From sending out welcome packages with printed manuals to coordinating software downloads before delivery, Nick ensures your shop is completely prepped before the freight truck backs up to your loading dock.

Because every ShopSabre is engineered and manufactured under one roof in Minnesota, our liaison team walks right onto the production floor to get real-time status updates from our assemblers and technicians. That transparency bridges the gap between sales and technical support, giving you total peace of mind throughout the build.